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DYNE Privacy Policy
Effective: October 1, 2024
This Privacy Statement describes how DYNE Technologies Inc. and its subsidiaries and affiliates (collectively “DYNE”, “we”, “us” and/or “our”) collects and manages your personal information (i.e., any information that relates to an identified or identifiable individual) as part of providing our Services (defined below).
To see our California Privacy Statement, please scroll down.
This Statement primarily covers:
In addition to the groups above, this Statement also covers individuals that visit our websites, including https://www.dyneapp.ca/ (referred to generally as our “Websites”) and our third-party business partners.
For individuals using our DYNE Web Dashboard, you are authorizing and directing DYNE to obtain information (e.g., transaction data) from any issuing bank or processor in order for DYNE to provide that service to you. We will use and share any information that we collect from you pertaining to that Service in accordance with our Terms of Service found here or within the DYNE Web Dashboard.
Please note that certain locations where we operate have laws that require us to share specific privacy information and practices with individuals in those locations. To that end, this Privacy Statement consists of two sections – a generally applicable statement and a location-specific addendum. Where there are variations for a specific location or additional information that is required to be provided under the applicable country or state law, individuals in that location can refer to the applicable addendum.
Please note that our Client Merchants are independent third parties that maintain their own business practices and policies outside of their relationship with DYNE and their use of the Services. As a result, unless provided otherwise in this Statement, we are not responsible for the privacy policies or data practices of our Client Merchants, who may maintain separate policies and practices. If you are a Merchant Employee, your employer is responsible for providing any additional required notices or information to you regarding its privacy practices outside of this Statement.
By using the Services and/or providing us with your personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Statement. We may amend this Statement from time to time in line with the “Changes to this Privacy Policy” section below.
Here are a few other terms we use throughout this Privacy Statement that you should know:
What personal information we collect will depend on the nature of your interaction with the Services and our Websites. While some information is collected automatically or through sources outside of DYNE, most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below.
A. Personal information collected through the Services for Restaurant Merchants
If you are a Restaurant Merchant, we will collect personal information from you in connection with your service agreement and use (or prospective use) of the Services, including, as applicable,
your full legal name;
your postal address;
your personal/business registered email; and
your personal/business registered phone number.
As part of our application process, agreement and onboarding, to provide the Services, we will also collect additional information, such as your social media credentials (if applicable, under the use of your payable DYNE Services) as well as your banking and payment card information (for collecting payment for DYNE provided Services) .
If you are a business partner that is looking to integrate with DYNE, we will also collect information, such as your name and contact details, as part of your application to integrate with our Services.
B. Personal information collected through our Websites (Website Visitors)
In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper or ebook, schedule a product demo or subscribe to our media channels (e.g., social media accounts, blogs, podcasts, etc.). This personal information may include:
your name;
email; and
phone number.
Certain information may also be collected automatically when you visit our Websites. For more information, please see the section of this Statement entitled “Information collected automatically.”
C. Personal information collected from other sources
Depending on whether you are a Restaurant Merchant, or a Visitor to our Website, we may also collect personal information about you from third parties including our business partners, data providers, identity verification services, credit bureaus (if applicable), banks and other financial institutions and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels (by voluntarily interacting with our social media accounts, social media marketing content and communication channels)
D. Information collected automatically
We collect information automatically when you visit our Website, complete a transaction, or use our online services, within the DYNE Web Dashboard (such as marketing ad spend on Meta and its affiliates). For transactions, this may include personal information such as your name when a payment card is used. Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:
We use personal information to:
Google API Services Compliance
DYNE Technologies Inc.’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. This means:
For more details, please see our full Google API Services Usage Disclosure.
DYNE may share personal information as part of providing the Services and for the purposes described within this Statement. This includes:
We retain personal information as long as reasonably necessary to provide the Services, carry out the purposes described in this Statement or as otherwise required in order to comply with our records retention periods (which reflect the applicable law). For example, we may retain information about users of our Services in order to comply with our legal and regulatory obligations or to protect our interests as part of providing the Services.
DYNE and third parties described in this Statement may use cookies, web beacons and other tracking technologies as part of providing the Services and for the purposes described in this Statement.
A “cookie” is a small text file placed and saved in your browser when you access our Website and potentially the websites of our Restaurant Merchants, business partners and other third parties. We use both session cookies (i.e., cookies that are stored only for a specific website visit) and persistent cookies (i.e., cookies that are stored beyond a specific website visit) to provide the Services and for the purposes described in this Statement. These cookies may be set by us (first-party cookies) or set by third parties that collect information on our behalf (third-party cookies), such as Google Analytics.
There are other tracking technologies, such as web beacons/GIFs, pixels, page tags, embedded scripts, that consist of small transparent image files or other web programming code that record how you interact with websites, mobile applications and services. They are often used in conjunction with web browser cookies or other identifiers associated with your device.
As part of using the Services, we use these technologies as well as similar technologies within our Services and across our Websites. Examples include:
In certain cases, we allow third-party advertising partners to use cookies, web beacons and other tracking technologies on our Website, and within our Services to collect information about you and your activities for interest-based advertising or other targeted content. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. This information may be shared with ad networks and other content providers.
If you want to opt out of receiving online interest-based advertisements on your internet browser, please visit and follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the specific internet browser and device that they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to set the opt-out cookie again on that device. If you want to opt out of receiving online interest-based advertisements on mobile applications, please follow the instructions at http://www.aboutads.info/appchoices or by visiting the settings in your mobile device.
Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see should not be tailored to your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention purposes.
We may use, and we may allow third-party service providers and other third parties to use, cookies or other technologies on our Services that collect information about your browsing activities over time and across different websites following your use of the Services. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. We currently do not respond to DNT signals. We may continue to collect information in the manner described in this Privacy Statement from web browsers that have enabled DNT signals or similar mechanisms.
Managing your information
We want to ensure that you have the necessary tools at your disposal to manage your personal information. We rely on you to ensure that your information is accurate, complete and up to date and ask that you notify us of any changes to your personal information. Your ability to update and manage your personal information will differ depending on your relationship with DYNE and what Services you use. For example,
As a Restaurant Merchant using our Web Dashboard, for certain services, you may access, change or correct certain account information at any time by logging into your account. In other instances, please contact our customer success team at support@dyneapp.ca.
In all other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the “How to contact us” section of this Statement. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual or technical restrictions.
Please note that depending on your status, location and applicable law, you may be entitled to additional information rights in relation to the processing of your personal information. For more information regarding these rights, and the locations/circumstances where these rights are available, please see the applicable addendums in this Statement.
As part of providing the Services, DYNE (whether directly or through a third party), may send you:
DYNE is a SoC2 (Type 2) compliant and secure organization. We implement stringent administrative, physical and technical security measures to reasonably protect your personal information against unauthorized access, disclosure, damage or loss. However, even though we have taken measures to protect your personal information, we cannot guarantee that the collection, transmission and storage of personal information will always be completely secure.
If you would like to review our SoC2 (Type 2) security certificate and report, please contact us at support@dyneapp.ca
This Privacy Statement only applies to information collected when visiting our Website or otherwise using our Services. While visiting our Website or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by us. For example, the websites of our Merchants or business partners that provide services as part of this Statement. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours.
Our Services are not targeted or directed at children under the age of 13, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us as described in the “How to Contact Us” section of this Statement to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information.
If you have questions or concerns about our Privacy Statement, our practices or our compliance with applicable privacy laws, you can reach us at:
By email: support@dyneapp.ca (Website: https://www.dyneapp.ca/)
By post: Attn: DYNE Privacy Officer, DYNE Technologies Inc., 550 Burrard St #2900, Vancouver, BC V6C 0A3 Canada
By phone: +1-(604)-774-5191
Additional contact points can be found in the addendums.
A downloadable version of this Statement can be found here.
From time to time, we may update, change, modify or amend this Privacy Statement in order to comply with the applicable law or our changing business practices. Unless we are required by the applicable law to provide a prescribed form of notice and/or obtain consent, updated versions of this Statement may be posted on this website with additional communication. An archived version of our previous Privacy Statement can be found here. Please check this website and this Privacy Statement regularly for updates.
Addendum A – United States (California)
Last updated: October 1, 2024
1. Privacy Statement for California Residents as required by the California Consumer Privacy Act of 2018 (including as amended by the California Privacy Act of 2020) (“CCPA”).
The provisions below supplement the information provided in the generally applicable portion of our Privacy Statement and apply solely to individuals that are residents of California and qualify as a “Consumer” under the CCPA. This California-specific Statement provides additional information about how we collect, use, disclose and otherwise process the personal information of these individuals, either online or offline, within the scope of the CCPA. Any terms defined in the CCPA or as otherwise defined in our Privacy Statement have the same meaning as used in this addendum.
When we use the term “personal information” in this Addendum, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, business or household as personally identifiable information (PII).
A. CCPA personal information section
The below section summarizes:
Please see the generally applicable section of this Privacy Statement for additional information on DYNE’s information practices, including more detail on how we use and disclose your personal information.
B. Categories of personal information shared
Collected: Yes
Sources: Provided directly, automatically collected, by business partners, service providers, and Merchants.
Business Purpose: Service provision, support, business management, personalization, advertising, communication, legal purposes.
Disclosure: Merchants, business partners, service providers, legal/regulatory authorities.
California Customer Records (Cal. Civ. Code § 1798.80(e))
Collected: Yes
Sources: Provided directly, by business partners, service providers, and Merchants.
Business Purpose: Service provision, support, business management, personalization, communication, legal purposes.
Disclosure: Merchants, business partners, service providers, legal/regulatory authorities.
Collected: Yes
Sources: Provided directly, by Merchants.
Business Purpose: Service provision, support, legal purposes.
Disclosure: Merchants, service providers.
Collected: Yes
Sources: Provided directly, by business partners, service providers, and Merchants.
Business Purpose: Service provision, support, business management, personalization, legal purposes.
Disclosure: Merchants, business partners, service providers, legal/regulatory authorities.
Collected: No
Collected: Yes
Sources: Provided directly, automatically collected, by service providers.
Business Purpose: Service provision, support, business management, personalization, advertising.
Disclosure: Merchants, service providers.
Collected: Yes
Sources: Provided directly, automatically collected, by service providers.
Business Purpose: Service provision, personalization, advertising, legal purposes.
Disclosure: Merchants, business partners, service providers.
Collected: Yes
Sources: Provided directly, by service providers.
Business Purpose: Service provision, support, legal purposes.
Disclosure: Service providers.
Collected: Yes
Sources: Provided directly.
Business Purpose: Service provision, support.
Disclosure: Merchants, service providers.
Non-Public Education Information (20 U.S.C. § 1232g, 34 C.F.R. Part 99)
Collected: No
Inferences
Collected: Yes
Sources: Provided directly, by business partners, service providers, and Merchants.
Business Purpose: Service provision, support, business management, personalization, advertising.
Disclosure: Merchants, business partners, service providers.
While DYNE does not “sell” personal information in the traditional sense, we do, however, share personal information for the purpose of displaying advertisements that are selected based on personal information obtained or inferred over time from an individual’s activities across businesses or distinctly-branded websites, applications or other services (otherwise known as “targeted advertising” or “cross-context behavioral advertising”), for personalization features, for tracking and analytics, and for fraud detection and reporting. The categories of personal information impacted in the preceding 12 months may include:
Each of the above categories of information may be disclosed to third-parties, which may include our business partners depending on the nature of a user’s interactions. Restaurant Merchants (‘Consumers’) can exercise their right to opt out of these or sharing, by contacting support@dyneapp.ca
You may also review our Privacy Statement section titled “Cookies and other tracking technologies” for more information on how DYNE uses cookies, analytics and personalized advertising. DYNE also has no “sharing” described above that includes the personal information of individuals under 16 years of age.
C. Description of rights available to Consumers
If you are a resident of the state of California and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:
However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you with our Services or engage with you in the same manner. In addition, the exercise of the rights described above may result in a different price, rate, or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.
Please note that your ability to invoke the rights above are limited pursuant to the scope and limitations of the CCPA, including any available exceptions. For example, an access request can only be made twice by a Consumer within a 12-month period.
D. How to invoke your rights
DYNE has established channels for the purposes of submitting the individual rights requests above, including the right of access and deletion. Individual rights requests can be submitted to DYNE through the below channels:
By email: support@dyneapp.ca (Website: https://www.dyneapp.ca/)
By post: Attn: DYNE Privacy Officer, DYNE Technologies Inc., 550 Burrard St #2900,
Vancouver, BC V6C 0A3 Canada
By phone: +1-(604)-774-5191
Once an individual rights request has been submitted, DYNE may ask you for additional information in order to verify your identity or to provide additional details to help us respond to your request. This may include your name, email address, phone number or other details related to your use of DYNE’s Services. Where applicable, these requests can be submitted by an authorized agent through the channels described above in accordance with the applicable law. In these instances, we will take steps to verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request. Please note that in certain circumstances, we may refuse to act or impose limitations on your rights, as permitted by the applicable law in relation to individual rights submissions.
To Exercise the Right to Opt Out of the Selling or Sharing of Personal Information
Unless you have exercised your right to opt out of the sale or sharing of personal information, we may “sell” or “share” your personal data to third parties for targeted or cross-context behavioral advertising purposes, for personalization features, for tracking and analytics, and for fraud detection and reporting. The third parties to whom we sell or share personal information may use such information for their own purposes in accordance with their own privacy statements. In these instances, the right to opt out of the sale of personal information can be invoked by contacting support@dyneapp.ca.
Although DYNE does not currently engage in other practices at this time that may constitute a “sale” or “sharing” beyond these instances and the methods above are the most effective methods to manage your preferences, you may also submit your right to opt out of any sales or sharing by contacting support@dyneapp.ca in instances where you would like additional support. You do not need to create an account with us to exercise your right to opt out of personal information sales or sharing. However, if applicable, we may ask you to provide additional personal information so that we can properly identify you in our dataset and to track compliance with your opt out request. We will only use personal information provided in an opt out request to review and comply with the request. If you choose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our systems. Once you make an opt-out request, you may change your mind and opt back in to future personal information sales at any time by contacting us again at support@dyneapp.ca.
E. Accessibility
In the event you are a user with a disability, or are supporting an individual with a disability, and are having difficulty navigating this Statement or the information linked within this Statement, please contact us at support@dyneapp.ca for support.
F. Sensitive Personal Information
As part of our services, DYNE collects “sensitive personal information” as defined by the CCPA as part of our operations and the Services offered to our Merchants. The categories of sensitive personal information are described below along with the use case and whether the information is sold or shared.
Account log-in details plus password or credentials
Use/Purpose: Needed by Merchants and Merchant’s Employees to access the Merchant's DYNE account.
Is the sensitive personal information sold? No
Is the sensitive personal information shared? No
Precise geolocation
Use/Purpose: Needed by DYNE to track and prevent fraud.
Is the sensitive personal information sold? No
Is the sensitive personal information shared? No
G. Retention
We retain personal information as long as reasonably necessary to provide the Services and carry out the purposes described in this Statement. However, if necessary, we may retain personal information for longer periods of time, until set retention periods and deadlines expire, or for instances where we are required to do so in accordance with legal, tax and accounting requirements set by a legislature, regulator or other government authority.
To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.
As to each of the categories of personal information collected, the retention period will vary depending on our relationship. For example,
Once retention of the personal information is no longer necessary for the purposes outlined above, we will either delete or de-identify the personal information or, if this is not possible (for example, because personal information has been stored in backup archives), then we will securely store the personal information and isolate it from further processing until deletion or deidentification is possible.
H. De-identified information
We may at times receive, or process personal information to create, de-identified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain de-identified information, we will maintain and use the information in de identified form and not attempt to reidentify the information except as required or permitted by law.
I. Updates to this Statement
We will update this Statement from time to time. When we make changes to this Statement, we will change the "Last updated" date at the beginning of this Statement. All changes shall be effective from the date of publication unless otherwise provided in the notification.
2. California “Shine the Light” disclosure
California residents that have an established business relationship with us have a right to know how their information is disclosed to third parties for their direct marketing purposes under California’s “Shine the Light” law (Civ. Code § 1798.83). Please contact us through any of the communication channels within the “How to contact us” section in the main body of this Statement to invoke these rights.
Addendum B – United States (Virginia)
Last updated: October 1, 2024
1. Privacy Statement for Virginia Residents as required by the Virginia Consumer Data Protection Act (“VCDPA”).
The provisions below supplement the information provided in the generally applicable portion of our Privacy Statement and apply solely to individuals that are residents of Virginia and qualify as a “Consumer” (or, Restaurant Merchant) under the VCDPA. This Virginia-specific Statement provides additional information about how we collect, use, disclose and otherwise process the personal information of these individuals, either online or offline, within the scope of the VCDPA. Any terms defined in the VCDPA or as otherwise defined in our Privacy Statement have the same meaning as used in this addendum.
When we use the term “personal information” in this Addendum, we mean “personal data” pursuant to the VCDPA, including information that is linked or reasonably linkable to an identified or identifiable natural person or legally authorized business establishment.
A. Categories of personal information processed
Please refer to the “Personal information we collect” section in the main body of the Statement.
B. Purposes of processing the personal information
Please refer to the “How we use personal information” section in the main body of the Statement.
C. Categories of information disclosed to third parties
Please refer to the “How we share personal information” section in the main body of the Statement.
D. Description of rights available to consumers
A number of individual rights are available to individuals under the VCDPA relating to personal information that we have collected (subject to certain limitations at law), including:
E. How to invoke your rights
DYNE has established channels for the purposes of submitting the individual rights requests above, including the right of access and deletion. Individual rights requests can be submitted to DYNE through the below channels:
By email: support@dyneapp.ca (Website: https://www.dyneapp.ca/)
By post: Attn: DYNE Privacy Officer, DYNE Technologies Inc., 550 Burrard St #2900,
Vancouver, BC V6C 0A3 Canada
By phone: +1-(604)-774-5191
Once an individual rights request has been submitted, DYNE may ask you for additional information in order to verify your identity or to provide additional details to help us respond to your request. This may include your name, email address, phone number or other details related to your use of DYNE’s Services. Where applicable, these requests can be submitted by an authorized agent through the channels described above in accordance with the applicable law. In these cases, in order to verify the authorized agent’s authority, we generally require evidence of that individual’s authority to act on behalf of the individual. All individual rights requests will be managed in line with the requirements set out in the VCDPA.
Please note that in certain circumstances, we may refuse to act or impose limitations on your rights, as permitted by the applicable law. In the event we decline to take action on a request, we will notify you within 45 days of receipt of the original request with our justification for declining to take action and how you may appeal that decision (including an overview of the appeals process and how you can initiate an appeal). All appeal requests should be submitted by emailing us at support@dyneapp.ca with the subject line, “Virginia Privacy Request Appeal”.
F. Sale of personal information
Presently, DYNE does not carry out any “sales” of personal data as defined by the VCDPA.
G. Targeted advertising
DYNE carries out limited targeted advertising (as that term is defined by the VCDPA) via cookies and related tracking technologies. You will only be served with targeted advertising when you visit www.dyneapp.ca and this can be managed by emailing us at support@dyneapp.ca
H. Profiling
Presently, DYNE does not carry out any profiling (as defined by the VCDPA) in furtherance of decisions that produce legal or similarly significant effects concerning consumers that are presently in scope for VCDPA purposes.
I . De-identified information
We may at times receive, or process personal data to create, de-identified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual. Where we maintain de-identified information, we will maintain and use the information in de-identified form and not attempt to reidentify the information except as required or permitted by law.
J. Updates to this Statement
We will update this Statement from time to time. When we make changes to this Statement, we will change the "Last updated" date at the beginning of this Statement. All changes shall be effective from the date of publication unless otherwise provided in the notification.
Addendum C - Canada
Last updated: October 1, 2024
1. Privacy addendum for individuals located in Canada
The provisions below supplement the information provided in the generally applicable portion of our Privacy Statement and apply solely to individuals that are residents of Canada or are otherwise covered under any applicable Canadian federal or provincial privacy laws or regulations, including but not limited to the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”), Alberta’s Personal Information Protection Act, and British Columbia’s Personal Information Protection Act. DYNE is committed to collecting, using, and disclosing your personal information in accordance with applicable laws and regulations.
A. Consent
By using our Services and accessing our Website, you accept the terms of this Privacy Statement and consent to the collection, use, processing, disclosure and retention of your information as described in this Privacy Statement. Typically, we will provide notice of the purpose for collecting your personal information and/or seek your consent (which may be express or implied, depending on the nature and sensitivity of the personal information) in line with applicable law at the time that we collect your personal information. In certain circumstances, we may collect non-sensitive personal information automatically. In general, you may change or withdraw your consent at any time subject to legal or contractual obligations and providing reasonable notice. Your withdrawal of consent may impact the ability of DYNE to provide you with some or all of the Services. Upon receiving notice that you would like to withdraw your consent, we will inform you of the likely consequences of your withdrawal of consent.
DYNE will not collect, use, or disclose your personal information except for the purposes we have identified for collection (including those listed in Section 4 of the DYNE Privacy Statement above and/or identified at the time of collection), unless we have received your consent (which may be express or implied, depending on the nature and sensitivity of the personal information) or the processing is authorized without consent.
B. Accessing and correcting your personal information
If you are located in Canada, you have the right to request access to and to correct the personal information that we hold about you, subject to certain conditions and limitations. Subject to the applicable law and the nature of your relationship with DYNE, this may include a right to review, correct, update, suppress, delete or otherwise limit our use of your personal information that has been previously provided to us. You may also have the right to access information about the ways in which your personal information is or has been used and the names of individuals and/or organizations to which your information has been disclosed.
DYNE has established channels for the purposes of submitting the individual rights requests above, including the right of access and deletion. Individual rights requests can be submitted to DYNE through the below channels:
By email: support@dyneapp.ca (Website: https://www.dyneapp.ca/)
By post: Attn: DYNE Privacy Officer, DYNE Technologies Inc., 550 Burrard St #2900,
Vancouver, BC V6C 0A3 Canada
By phone: +1-(604)-774-5191
In your request, please specify what information you would like to access or have corrected. We will respond to your request as soon as reasonably practicable, and within the time period required by law. The exercise of these rights is free of charge. Once an individual rights request has been submitted, DYNE may ask you for additional information in order to verify your identity or to provide additional details to help us respond to your request. This may include your name, email address, phone number or other details related to your use of DYNE’s Services or Websites.
If we correct your information, we will also send the corrected information to organizations to which we disclosed the information during the year before the date the correction was made.
Please note that in certain circumstances, we may refuse to act or impose limitations on your rights, as permitted by the applicable law. If we cannot provide you with access to your personal information or are unable to correct your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and outline further steps available to you. If we refuse to act on a request to correct your personal information, we will nonetheless annotate the information, noting the correction that was requested but not made.
In certain cases, depending on the nature of your request, there may also be residual information that will remain within our databases and other records, which, due to applicable law or as part of Services that are in the process of being carried out, will not be removed or changed. We will also retain information relating to your request for recordkeeping and compliance purposes.
C. International transfers
We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.
Specifically, the personal information collected as part of the Services or as otherwise contemplated by this Statement is primarily processed and stored in Canada, for the sake of data residency laws. However, as DYNE is an international organization with business processes, offices and third parties around the world, your information may be sent to any other country in the world where we do business or maintain third-party relationships. When you provide personal information to us through the Services and as part of this Statement, you consent to the transfer of your information and the processing of your information in this manner. Any international transfers made will be in accordance with this Statement and the applicable law.
As we are a SoC2 (Type 2) compliant company, we also impose appropriate safeguards for the transfer of personal information among our affiliates and to third-party service providers in various jurisdictions, and have implemented appropriate contractual arrangements or other measures for such purposes. If you would like to review our SoC2 (Type 2) security certificate and report, please contact us at support@dyneapp.ca
To obtain a current list of the countries where personal information subject to this Statement is collected, used, disclosed and/or stored, including with our service providers, as well as the purposes for which our service providers outside Canada have been authorized to collect, use or disclose personal information for or on behalf of DYNE, please contact support@dyneapp.ca
D. Right to challenge compliance and file a complaint
If you believe any privacy laws relating to the protection of your personal information or the practices described in this Statement have not been respected, you may file a complaint with our Chief Privacy Officer at the address listed below:
By email: support@dyneapp.ca (Website: https://www.dyneapp.ca/)
By post: Attn: DYNE Privacy Officer, DYNE Technologies Inc., 550 Burrard St #2900,
Vancouver, BC V6C 0A3 Canada
By phone: +1-(604)-774-5191
DYNE may ask you for additional information in order to verify your identity or to provide additional details to help us respond to your complaint.
We will investigate all complaints. If, after an investigation, your complaint is deemed justified, DYNE will take appropriate steps to correct the situation, including, if necessary, amending our policies and practices. If you are not satisfied with the results of the investigation or the corrective measures taken by DYNE, you may exercise the remedies available under law by contacting the Office of the Privacy Commissioner of Canada at the address below:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
If you reside in the Province of Alberta, you may also contact the Office of the Information and Privacy Commissioner of Alberta at the address below:
Office of the Information and Privacy Commissioner of Alberta
#410, 9925 - 109 Street NW
Edmonton, Alberta
T5K 2J8
If you reside in the Province of British Columbia, you may also contact the Office of the Information and Privacy Commissioner for British Columbia at the address below:
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria B.C.
V8W 9A4
We will retain personal information used to make a decision that directly affects you for at least one year after we make that decision.
