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DYNE has a great AI process that helps you to create a nice response to each individual review and from that it gives you a really good baseline and then you can go personalize the review. It's a real time saver for your staff and management.
The Troller Ale House is a haven for great food, craft beers, and memorable experiences in Horseshoe Bay, BC. Deeply connected to the community, it partnered with DYNE to enhance marketing and customer engagement.
The Troller Ale House is a gathering place for locals and visitors to enjoy BC’s scenic beauty alongside delicious food and drinks.
Owner Chris shares, “We’ve built something special here... we’re all about connecting people and creating a place that everyone feels they belong to.”
To strengthen these connections and improve customer experience, Chris and his team chose DYNE, the solution to streamline marketing efforts for businesses of all sizes.
Chris recalls his first impressions of DYNE and how the platform differed from other tools.
“We were approached by DYNE, and I was really impressed with the platform—not only the platform but the people working for DYNE. It was really a great process,” he shares.
Chris also noted that the DYNE team backed up their promises with practical, one-on-one tutorials that made getting started simple. From managing customer reviews to social media scheduling, DYNE has streamlined many time-consuming tasks.
“DYNE has a great AI process that will help you create a nice response to each individual review... it’s a real time saver for your staff and management,” Chris explains.
By providing a starting point for each response, DYNE’s tool has enabled Chris and his team to engage with customer feedback without taking too much time.
One of the most impactful changes for the Troller Ale House has been entering the world of paid advertising with DYNE. Previously, they hadn’t run any paid ads, but DYNE made the process accessible and effective.
“So far, the ease of use has been great,” Chris says. “You can go in there, create a campaign, and it’s going to use the targeting system to get in front of your audience in a more efficient and cost-effective way.”
With DYNE’s guidance, the Troller Ale House achieved a cost per action (CPA) of only $0.34 CAD and a cost per click (CPC) of $0.21 CAD during their initial campaigns—ad costs over 90% lower than typical industry rates, which usually range from $0.68 to $3.40 CAD on Meta platforms. These results show that even those new to advertising can achieve strong engagement with DYNE’s targeting tools.
Chris was so impressed with DYNE’s impact on the Troller Ale House that he decided to upgrade his account and add his second business, the 101 Brewhouse + Distillery in Gibsons, BC. This decision reflects Chris’ confidence in the platform and his desire to bring the same marketing efficiencies to the 101 Brewhouse.
“We’re also partners in the 101 Brewhouse... it’s a partnership at the 101, but the tie is the ownership here at the Troller is the same as at the 101,” Chris explains.
With DYNE, he can manage both locations from one platform, using the same set of tools to streamline marketing and stay engaged with customers at both establishments.
“It’s important to take advantage of what DYNE has to offer, so we want to build the platform as much as possible,” he says, highlighting his dedication to growing both businesses with DYNE.
For the Troller Ale House, strengthening community ties is just as important as expanding its reach. Through DYNE, Chris and his team have found a reliable tool to support their marketing goals while staying focused on customer relationships.
“They [DYNE] seem to really care about our business. We want to help build the platform as much as possible...and take advantage of what it has to offer,” Chris explains.
With DYNE’s ongoing support, they’ve been able to focus on maintaining their unique brand while effectively engaging their community.
Chris is optimistic about the future with DYNE, especially as the platform rolls out new features, such as multi-channel posting. “I’ve heard that there’s going to be some exciting changes coming up, like the ability to post from one spot to all the social media platforms. I think that could be another time saver, which is great,” Chris says, adding that he’s eager to dive into more of DYNE’s offerings.
With DYNE as a trusted partner, the Troller Ale House team is excited to enhance their efficiency and grow their customer base.
Chris offers advice for fellow business owners: “DYNE has helped us manage our time better and grow our customer base...I would say, go for it, get the help, get involved, and grow.”
Troller Ale House is thriving thanks to DYNE, by helping Troller Ale House connect with customers, boost foot traffic, and save time. For small businesses, DYNE’s tools are a true game-changer.
Chris also noted that the DYNE team backed up their promises with practical, one-on-one tutorials that made getting started simple. From managing customer reviews to social media scheduling, DYNE has streamlined many time-consuming tasks.
To learn more about how DYNE can support your restaurant, book a demo here.
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