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Count how many hats you wear. If you can’t fit through the door with all your hats, DYNE is one of those things that will help you take a few of them off.
At DYNE, we are dedicated to empowering restaurateurs to streamline their operations and enhance their customer experiences through our advanced AI platform. One such success story comes from Maggie Stanton, who runs a popular brewpub in Toronto. Maggie's experience with DYNE showcases the transformative impact our solutions can have on the hospitality industry. Here’s how DYNE has become an integral part of her day-to-day operations, in her own words.
Maggie's encounter with DYNE came at a crucial moment. As she describes, "DYNE came to me, and, like anyone that seeks you out on a cold call, you suss it out a little bit. It came at a really important time, because we were going to multiple websites… it was a lot of legwork..." This initial interaction marked the beginning of a pivotal shift in how her pub operated, especially in consolidating tasks that previously required multiple tools and platforms.
One of the standout features for Maggie has been DYNE’s AI assistant. She explains, "The AI assistant was something that really drew me to it—helping you write the verbiage, to reach the appropriate audience, and also the analytics of that to see how good or bad we were before..." This tool has significantly reduced the time her team spends on marketing communications, allowing them to focus more on customer service and other critical aspects of their business.
"The AI assistant was something that really drew me to it"
Maggie also highlights how DYNE has improved team collaboration within her pub. "It’s a factual thing I can share with my front-of-house manager or back-of-house manager... That’s definitely my day to day, checking in on DYNE." The platform's ability to break down silos and unify team objectives under one dashboard has been a game changer, enabling a more cohesive operational strategy.
"That’s definitely my day to day, checking in on DYNE."
Reflecting on the support received from DYNE, Maggie praises the responsiveness and personal touch that have solidified her trust in the platform. "One of the quickest timelines I’ve ever had for a request like that… The follow-up and the coming through with changes, or questions, or updates has been like no other. My trust is in you…" This level of service is what we at DYNE strive to provide all our clients, ensuring they feel supported every step of the way.
Maggie has a word of advice for any restaurateurs on the fence about adopting new technology: "Count how many hats you wear. If you can’t fit through the door with all your hats, DYNE is one of those things that will help you take a few of them off." Her testament is a powerful endorsement for the efficiency and effectiveness of DYNE, especially for smaller establishments looking to optimize their operations while maintaining a personal touch.
Maggie’s story is just one example of how DYNE is revolutionizing the hospitality industry by providing innovative solutions that cater to the unique needs of our clients. Her success with DYNE not only underscores our platform's utility but also inspires us to continue developing features that help our clients achieve new heights of operational excellence.
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